Marcela Cortes

Marcela Cortes is the People and Culture Coordinator at Heal at Home, bringing more than 11 years of professional experience in human resource management, organisational development and workplace culture across a diverse range of industries, including healthcare, aviation, mining and construction. Her extensive experience across different sectors has provided her with a strong understanding of workforce management, employee engagement and the importance of creating positive and supportive working environments. Marcela holds a Bachelor’s degree in Psychology, a Master’s degree in Human Resource Management and a Master of Business Administration (MBA), combining her understanding of human behaviour with strategic business knowledge and contemporary human resources practices. Her professional experience and academic qualifications have shaped her commitment to supporting employees, strengthening workplace relationships and fostering organisational cultures where individuals feel valued, respected and empowered to succeed.

Marcela’s professional expertise includes human resource management, employee relations, workforce development, organisational culture, employee engagement and supporting positive workplace environments. She is particularly passionate about understanding the needs of employees and implementing practical, people-focused approaches that strengthen communication, collaboration and professional development. Her background in psychology provides valuable insight into human behaviour, motivation and workplace relationships, while her qualifications in human resource management and business administration support her ability to align people-focused initiatives with broader organisational objectives. Marcela believes that effective people management requires a balance between supporting individual employees, maintaining professional standards and creating opportunities for teams to develop, collaborate and achieve their full potential.

As the People and Culture Coordinator at Heal at Home, Marcela plays an important role in supporting the organisation’s workforce, employee experience and workplace culture. She is committed to fostering an inclusive, respectful and supportive working environment where nursing professionals and administrative teams feel valued, connected and confident in their roles. Her approach focuses on strengthening employee engagement, supporting workforce development, promoting positive workplace relationships and ensuring that staff have access to the guidance and support they need to succeed. Marcela recognises that a motivated, supported and engaged workforce is essential to delivering safe, compassionate and high-quality community nursing services. Through her people-focused approach, she contributes to building a workplace culture that encourages collaboration, professional growth, accountability and continuous improvement across Heal at Home.

Marcela believes that successful organisations are built around their people and that a positive workplace culture is fundamental to achieving long-term success. For her, People and Culture extends beyond employment processes, policies and organisational requirements; it is about understanding individuals, building meaningful relationships and creating an environment where everyone feels a genuine sense of belonging. She is passionate about empowering employees, encouraging personal and professional development, and supporting teams to navigate challenges and embrace new opportunities. Her approachable nature, practical mindset and genuine commitment to employee wellbeing reflect Heal at Home’s values of compassion, respect, collaboration and excellence. Through her role, Marcela is dedicated to ensuring that the people who care for our clients are equally supported, valued and empowered to thrive.